Help Center | Ziggo

Topics

Browse by category

For riders

Bookings, payments, account, safety, lost items.

For drivers

Earnings, payouts, app issues, vehicle docs.

For partners

Onboarding, menus, orders, payouts.

Safety

SOS, verification, trip sharing, incident reports.

FAQs

Common questions

How do I book a ride?

Open Ziggo, set your pickup and destination, choose a vehicle type, confirm. A nearby driver will accept and you can watch them arrive in real time.

How do I cancel a booking?

Open the active trip and tap "Cancel". Free if cancelled within 3 minutes of booking, or up to 5 minutes before driver arrival. A small fee may apply after.

What payment methods do you accept?

Cash, credit/debit card, mobile wallets (eZ Cash, Genie, FriMi), and your in-app Ziggo Pay balance.

What if I feel unsafe during a trip?

Tap the SOS button in the trip screen. It alerts your emergency contacts and our 24/7 safety team simultaneously, sharing your live location.

How do I report a lost item?

Open the app → "Your trips" → select the trip → "Find lost item". You'll be connected with the driver immediately.

How do refunds work?

Refund requests go via "Help" in the relevant order. Most refunds are processed within 24 hours to your Ziggo Pay wallet or original payment method.

How can we help you?