Safety

Your safety comes first

Built-in protections on every trip, verified drivers, and a 24/7 safety team ready whenever you need us.

Safety & security

Safety questions, answered

What if I feel unsafe during a trip?

Tap the SOS button in the trip screen. It alerts your emergency contacts and our 24/7 safety team simultaneously, sharing your live location.

Are all Ziggo drivers verified?

Every driver passes ID, licence and vehicle-document checks before they can go online. Their photo, name and vehicle details are shown in your app before pickup so you always know who's arriving.

How does the in-app SOS button work?

One tap alerts your saved emergency contacts and our 24/7 safety team at the same time, sharing your live location and trip details so help can reach you fast.

Can I share my live trip with family?

Yes. Tap "Share trip" during any ride to send a live tracking link to friends or family — they can follow your route in real time until you arrive.

What safety features are built into every trip?

Real-time GPS tracking, masked phone numbers (your number stays private), driver ratings, route monitoring, and a 24/7 response team watching over active trips.

How do I report a safety incident?

Use "Report an incident" in the trip menu, or contact support from the Help Center. Our safety team reviews every report and follows up with you directly.

Still need help? We're here 24/7.

Call us, chat with us in the app, or send a message. We respond within minutes.